Privacy Policy

Last updated: 19 July 2026

DCraft Digital Solutions (“DCraft”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit dcraft.my, request a quotation, communicate with us or use our services.

This Privacy Policy is prepared with reference to Malaysia’s Personal Data Protection Act 2010 (“PDPA”) and applicable amendments.

1. Personal Data We Collect

Depending on how you interact with us, we may collect:

• Your name
• Business or company name
• Phone and WhatsApp number
• Email address
• Type of website required
• Estimated budget
• Project requirements, messages and enquiries
• Billing, payment or transaction information
• Files, images, logos, documents and other content supplied for your project
• Communications exchanged through WhatsApp, email, telephone or our website
• Website usage data, including IP address, browser type, device information, pages visited, referral source and approximate location
• Any other information you voluntarily provide to us
• Please avoid sending passwords, banking credentials or sensitive personal information unless it is genuinely required and we have provided a secure method for doing so.
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2. How We Collect Personal Data

We may collect personal data when you:

• Submit our quotation or contact form
• Contact us through WhatsApp, telephone or email
• Request information about our services
• Accept a quotation or engage us for a project
• Provide content or account access needed for website development
• Make a payment to us
• Visit or interact with our website
• Respond to our messages, surveys or promotional communications

We may also receive information from service providers, referral partners, analytics platforms or publicly available sources where permitted by law.

3. How We Use Your Personal Data

We may process your personal data to:

• Review your requirements and prepare a quotation
• Contact you through WhatsApp, telephone or email
• Recommend suitable website services or packages
• Manage website design, development, hosting setup, maintenance, SEO or related services
• Create and administer your customer or project records
• Process payments, invoices and accounting records
• Provide customer support and post-launch assistance
• Send project updates, reminders and service-related notices
• Improve our website, services and customer experience
• Measure website traffic, enquiries and marketing performance
• Detect technical issues, fraud, misuse or security threats
• Comply with legal, regulatory, tax and accounting obligations
• Protect our rights, customers, systems and business operations
• Send promotional information where you have consented or where permitted by law

We will not use your personal data for purposes materially different from those described above without informing you or obtaining consent where required.

4. Providing Your Personal Data

Providing personal data is generally voluntary. However, certain information—such as your name, contact details and project requirements—is necessary for us to respond to your enquiry, provide a quotation or deliver our services.

If you do not provide the necessary information, we may be unable to process your request or provide the requested services.

5. Disclosure of Personal Data

We do not sell or rent your personal data.

Where reasonably necessary, we may disclose personal data to:

• Our employees, contractors and authorised representatives
• Website hosting, cloud storage and IT service providers
• WordPress, website form and security service providers
• Email and communication service providers
• WhatsApp and its related service providers
• Analytics and advertising platforms, such as Google Analytics, where enabled
• Payment processors, banks and accounting service providers
• Professional advisers, including accountants, auditors and legal advisers
• Government authorities, regulators or law-enforcement agencies where required by law
• A successor organisation in connection with a merger, restructuring, acquisition or transfer of our business

These parties may only receive information reasonably necessary to perform their services or fulfil applicable legal requirements.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Ensure the website functions correctly
• Remember visitor preferences
• Understand how visitors use the website
• Measure enquiries and marketing performance
• Improve website speed, content and user experience
• Support advertising and remarketing activities where enabled

We may use third-party services such as Google Analytics. These providers may collect information about your device and interactions with our website according to their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

7. WhatsApp and Third-Party Platforms

If you contact us through WhatsApp or another third-party platform, your information will also be processed according to that platform’s privacy terms.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of websites operated by other parties. You should review their privacy policies before submitting personal data.

8. International Data Transfers

Some service providers used by DCraft may store or process data outside Malaysia.

Where personal data is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection in accordance with applicable Malaysian law.

9. Data Security

We use reasonable administrative, technical and organisational safeguards to protect personal data against:

• Unauthorised access or disclosure
• Accidental loss or deletion
• Misuse or alteration
• Cyberattacks and other security threats

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for using secure methods when sharing account credentials or confidential project information with us.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Respond to enquiries
• Complete and support your project
• Maintain business and customer records
• Resolve disputes
• Enforce agreements
• Meet legal, accounting and tax requirements

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

11. Marketing Communications

Where permitted, we may send you information about our services, packages, promotions or related updates.

You may opt out at any time by:

• Replying “STOP” or “UNSUBSCRIBE”
• Informing us through WhatsApp
• Emailing us at info@dcraft.my

Opting out of promotional messages will not prevent us from sending necessary project, transaction or service-related communications.

12. Your Rights

Subject to applicable law, you may request to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent previously given
• Limit or object to certain processing
• Stop receiving direct-marketing communications
• Request deletion of data that is no longer required
• Request data portability where applicable

We may need to verify your identity before processing a request. Certain requests may be limited where retaining or processing the information is required by law or necessary to protect legitimate rights.

13. Children’s Privacy

Our services are intended for businesses and individuals aged 18 or above. We do not knowingly collect personal data from children without appropriate consent.

If you believe a child has submitted personal data to us, please contact us so that we can review and remove it where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this page with the updated effective date. We encourage you to review it periodically.

15. Contact Us

For privacy enquiries, requests or complaints, please contact:

DCraft Digital Solutions
Website: https://dcraft.my
Email: info@dcraft.my
Phone / WhatsApp: +60 16-993 1688
Malaysia